FAQs

At BTS, we are committed to using only the finest quality leathers sourced from highly reputable tanneries in Pakistan and abroad. These carefully selected skins and hides are chosen for their remarkable durability, longevity, and natural beauty. Each crease and mark on the leather is a unique characteristic that highlights its authenticity and charm—precisely why we embrace these stunning natural materials.

Our leather products are designed to age gracefully, developing a distinct character and a worn personality over time, ensuring they last far longer than most.

Caring for BTS leather products is simple but requires adherence to a few basic guidelines. While our leathers can be restored, we recommend annual maintenance to keep them looking their best. The majority of our items are crafted using premium cow leather, though some are made with sheep and goat skins or buffalo hides.

If you have specific questions about the materials used in a particular product, please contact us with the article number, and we’ll be happy to provide detailed information.

Yes, many of our wallets can be personalized with name engraving to make them uniquely yours.

If a product is eligible for engraving, it will be clearly mentioned on the product page. Once you select the engraving option, you’ll be prompted to enter the desired text and choose a font that suits your style.

Please note that payment for name engraving must be made in advance through online bank transfer or credit card. Unfortunately, this service is not available for Cash on Delivery (COD) orders.

We reserve the right to decline engraving of any name, letters, or words without providing a reason. If this occurs and payment has already been received, we will issue a full refund for the order.

Proper care can ensure your leather product ages beautifully and remains durable for years to come. Here are some tips to maintain its quality:

• General Cleaning: For bags or wallets, use lukewarm water and mild soap for cleaning. Avoid harsh cleaners or household products containing alcohol, as they can damage the leather.
• Conditioning: Simple, natural waxes, such as beeswax, are the best way to condition the leather. Avoid expensive cleaners and conditioners as they may contain harsh chemicals.
• Avoid Stains: Keep your leather product away from makeup, food, and oil-based products to prevent staining.
• Do Not Machine Wash: Never wash leather items in a washing machine or dry them in a tumble dryer.
• For Suede: Use a soft brush to remove loose dirt. Clean with a suede-specific cleaning agent. New suede may experience “crocking,” where dust rubs off onto hands or clothes. Minimize this by rubbing the suede with a terry towel.
• For Patent Leather: Clean with a damp cloth and then shine with a soft, dry cloth. Avoid using shoe polish on patent leather.
• If Wet: Wipe off excess moisture and let the item dry naturally. Never use direct heat sources like fire, radiators, or hair dryers.
• Dealing with Liquid Stains: Act quickly and blot gently with a clean, dry cloth.
• A Final Reminder: Leather is a natural material—treat it as you would care for your own skin.

By following these steps, your leather products will maintain their beauty and functionality over time.

The images displayed on our website are designed to be as accurate as possible. However, variations in computer or device screens may cause slight differences in color.

Additionally, our products are crafted from genuine leather, a natural material. This means variations in grain and color may occur, making each piece unique and authentic—a hallmark of genuine leather.